We’re looking for an Customer Account Associate to join our team!

Starts at $16 – $17/hr

WHAT THEY ARE TRUSTED WITH? (Job description)

Reviews, maintains and services all customer account records
Serves as the representative between all Surface Specialists (technicians) and customers
Receive inbound phone inquiries & educating potential customers about us, our process,
pricing, etc.
Maintaining complex calendars & effectively communicating customer needs.
Providing timely responses on daily e-mails
Organizing & coordinating meetings (internal and external)
Processing invoices (creating, managing and collecting on)
Monitors/creates reports related to account issues, maintains accurate record keeping to
meet Colorado Tub Repair’s high communication requirements; notifies supervisor on actions
concerning client accounts, as needed.
Complete tasks well under pressure created by time deadlines, workflow volume changes
and telephone/team inquiries.
Ensuring discretion is applied under all circumstances, safeguarding and protecting the
confidentiality of data and information
Assisting Surface Specialists with loading tubs, sinks, etc. (rare, but when needed)
Set up, manning and tearing down trade/home show booths, as scheduled
Serve and support the team

Traveling to Conifer temporarily each day as we search for a local commercial property to
call home – Gas Allowance from driving to Conifer given until home office is functional

BENEFITS?

Pay Starts at $16 – $17/hr
Full Time
Sick and Vacation Time
One paid Team Fun day per Quarter
Paid Holidays (observed by CTR)
Lots of potential/room for growth

SOUNDS LIKE YOU? (Next steps)

Do NOT submit a resume. Please email over your contact information and
answers to the following questions to mcutshall@coloradotubrepair.com:

Explain WHY this position sounds like a fit.
Do you consider yourself a big picture person or a detail oriented person? Explain.
What are the 3 greatest strengths that you possess that you could bring to our
company?
How do you define success?

WHO THRIVES IN THIS POSITION? those who…

Culture

Support/serve others
Create strong connections
Play hard/fun-loving
Are authentic, honest & full of grace
Exercise strong & weak muscles (don’t back down from a challenge & burst in their
strengths)
Have a teachable spirit
Are proactive, hard working

Skills

Hold a High School diploma/GED plus a minimum of 2 years of administrative/account
maintenance experience highly preferred
Provide a clean back ground check
Demonstrating advanced proficiency in Mac programs (Pages, Numbers, etc.) is required.
Learn efficiently with collaboration tools & collection tools (i.e. Google Calendar, Gmail,
InvoiceASAP, Clover Go, AllPro WebTools, etc.)
Are resourceful (discover solutions/work independently, research solutions)
Multi-task efficiently & are Detail oriented
Thrive at completing daily fast paced & unique problem solving opportunities
Exercise empathy & yet are direct when needed
Be the point of contact for customers/team members/vendors
Customer service is second nature
Practice outstanding communication, email & phone skills
Flourish working independently with little supervision on a regular basis

WHO ARE WE?

Colorado Tub Repair is a family owned and operated company that has been in
business for over 8 yrs. We are currently a team of 7 and growing strong. We are
excited to serve commercial and residential customers in restoring/refinishing/
repairing bathtubs, shower pans, countertops and tile along with other speciality
surfaces.

We dream big, take ownership, have a blast, love to invest in and build each other up.

Our Mission:
provide a culture that cultivates freedom and abundant life for 1000 team members

Our Vision:
a world where we have the freedom to vibrantly be ourselves.
Our Values/Ethics:
Cling to Integrity
Live on Purpose
Support One Another
Create Vibrant Connections
Play Hard/Fun Loving
Authentic
Exercise Strong & Weak Muscles
Hold to Excellence