We’re looking for an Customer Account Associate to join our team!

Starts at $16 – $17/hr

WHAT THEY ARE TRUSTED WITH? (Job description)

  • Reviews, maintains and services all customer account records
  • Serves as the representative between all Surface Specialists (technicians) and customers
  • Receive inbound phone inquiries & educating potential customers about us, our process,
    pricing, etc.
  • Maintaining complex calendars & effectively communicating customer needs.
  • Providing timely responses on daily e-mails
  • Organizing & coordinating meetings (internal and external)
  • Processing invoices (creating, managing and collecting on)
  • Monitors/creates reports related to account issues, maintains accurate record keeping to
    meet Colorado Tub Repair’s high communication requirements; notifies supervisor on actions
    concerning client accounts, as needed.
  • Complete tasks well under pressure created by time deadlines, workflow volume changes
    and telephone/team inquiries.
  • Ensuring discretion is applied under all circumstances, safeguarding and protecting the
    confidentiality of data and information
  • Assisting Surface Specialists with loading tubs, sinks, etc. (rare, but when needed)
  • Set up, manning and tearing down trade/home show booths, as scheduled
  • Serve and support the team

Traveling to Conifer temporarily each day as we search for a local commercial property to
call home – Gas Allowance from driving to Conifer given until home office is functional

BENEFITS?

  • Pay Starts at $16 – $17/hr
  • Full Time
  • Sick and Vacation Time
  • One paid Team Fun day per Quarter
  • Paid Holidays (observed by CTR)
  • Lots of potential/room for growth

SOUNDS LIKE YOU? (Next steps)

Do NOT submit a resume. Please email over your contact information and
answers to the following questions to [email protected]:

  1. Explain WHY this position sounds like a fit.
  2. Do you consider yourself a big picture person or a detail oriented person? Explain.
  3. What are the 3 greatest strengths that you possess that you could bring to our
    company?
  4. How do you define success?

WHO THRIVES IN THIS POSITION? those who…

Culture

  • Support/serve others
  • Create strong connections
  • Play hard/fun-loving
  • Are authentic, honest & full of grace
  • Exercise strong & weak muscles (don’t back down from a challenge & burst in their
    strengths)
  • Have a teachable spirit
  • Are proactive, hard working

Skills

  • Hold a High School diploma/GED plus a minimum of 2 years of administrative/account
    maintenance experience highly preferred
  • Provide a clean back ground check
  • Demonstrating advanced proficiency in Mac programs (Pages, Numbers, etc.) is required.
  • Learn efficiently with collaboration tools & collection tools (i.e. Google Calendar, Gmail,
    InvoiceASAP, Clover Go, AllPro WebTools, etc.)
  • Are resourceful (discover solutions/work independently, research solutions)
  • Multi-task efficiently & are Detail oriented
  • Thrive at completing daily fast paced & unique problem solving opportunities
  • Exercise empathy & yet are direct when needed
  • Be the point of contact for customers/team members/vendors
  • Customer service is second nature
  • Practice outstanding communication, email & phone skills
  • Flourish working independently with little supervision on a regular basis

WHO ARE WE?

Colorado Tub Repair is a family owned and operated company that has been in
business for over 8 yrs. We are currently a team of 7 and growing strong. We are
excited to serve commercial and residential customers in restoring/refinishing/
repairing bathtubs, shower pans, countertops and tile along with other speciality
surfaces.

We dream big, take ownership, have a blast, love to invest in and build each other up.

Our Mission:
provide a culture that cultivates freedom and abundant life for 1000 team members

Our Vision:
a world where we have the freedom to vibrantly be ourselves.
Our Values/Ethics:
Cling to Integrity
Live on Purpose
Support One Another
Create Vibrant Connections
Play Hard/Fun Loving
Authentic
Exercise Strong & Weak Muscles
Hold to Excellence

Get a free estimate today & get on your way to giving your kitchen or bathroom a fresh new look!